Terms of Service

1. Who we are and what these terms cover

These terms are the contract between you and MALETUS, obrt za prijevoz, vl. Joze Maleta, Podučiji brig 26, Banja, 20344 Komin (Ploče), Croatia (OIB 22984571641, MB 99272679; VAT HR22984571641), a sole trader registered in the Croatian Trades Register (Obrtni registar) ("Gow", "we", "us"). They cover the Gow website, dashboard and DNS filtering service. By creating an account, ticking the box when you sign up, or subscribing, you agree to them. Please also read our Privacy Policy, Cookie notice and Cancel, refund and withdraw page, which are part of the information we give you before you buy.

"Consumer" means a person who uses Gow outside their trade, business or profession. Everyone else is a "business customer". Some sections treat the two differently, and they say so.

2. The service

Gow provides encrypted DNS resolution (DNS-over-HTTPS and DNS-over-TLS) that blocks advertising, tracking, malware and phishing domains using filter lists, plus the optional features of your plan (for example Gaming Mode, Kids Safety content controls, extra devices and Family parental control). You receive a private DNS address for each of your devices. Gow does not provide plain, unencrypted DNS. What each plan includes is shown on our website when you buy.

3. Eligibility, accounts and your private address

• You must be at least 18 and able to enter a binding contract. If you set up Gow for a child's device, you stay the account holder and are responsible for it.
• Give accurate information and keep your login secure (use a strong password, and do not share it). You are responsible for what happens under your account unless you could not reasonably have prevented it.
• Your private DNS address works like a password. Do not publish it or share it outside your household (or, for a business, your organisation). If it is exposed, tell us at once and we will issue a new one.
• For security we may sign you out after a period of time, limit repeated attempts, and ask you to log in again before sensitive actions such as deleting your account or changing your password.

4. Prices, subscriptions and payment

• Prices are shown in euro. For consumers they are the final price and include VAT where VAT applies. Payments are processed by Stripe, and we never see your card number.
• A subscription renews automatically each billing period (monthly or yearly) until you cancel. You can cancel at any time in your dashboard under Plan, then Manage billing. Cancelling stops future renewals, and your service continues until the end of the period you paid for.
• If a payment fails we may retry it and, if it stays unpaid, suspend or end the subscription. When a subscription ends we deactivate your DNS address, and devices still pointing at it will stop resolving until you change their DNS settings back.
• We may change prices for future billing periods. We tell you by email at least 30 days before a change takes effect, and you can cancel before it applies.
• Promotion codes apply only as stated in the offer.

5. Starting the service, your right to withdraw, and refunds

Our money-back guarantee. If you are not happy, ask us within 14 days of your first payment for any plan and we will refund that payment in full, no questions asked.

Your statutory right to withdraw. If you are a consumer in the EU, you may withdraw from this distance contract within 14 days of concluding it, without giving a reason. To do so, tell us clearly (by email, or using the model form on our Cancel, refund and withdraw page) before the 14 days end.

Starting straight away. The service begins as soon as you pay. When you subscribe you expressly ask us to start the service during the withdrawal period, and you acknowledge that if you withdraw after it has started, you must pay a proportionate amount for what has been provided until you told us. We waive that amount during the first 14 days after your first payment, so the money-back guarantee above applies in full.

• We refund to the original payment method, no later than 14 days after we receive your request.
• After the first 14 days, payments already made for the current period are not refunded when you cancel, except where the law requires it or where we have materially failed to provide the service (for example a long outage), in which case we refund the affected part.
• Yearly plans follow the same rules: a yearly payment is refundable in full within 14 days of the first payment.

Nothing in these terms limits your statutory rights.

6. Acceptable use

You agree not to:

• use Gow for unlawful activity, or to attack, probe, scan or overload our systems or anyone else's;
• resell, sublicense or share your DNS address with people outside your household (or, for business plans, your organisation);
• try to bypass the allow-list, guess other customers' addresses, test our security without our written permission (see our Security page for how to report problems safely), or use the service without a valid subscription;
• use automated tools to generate abusive volumes of queries or requests, or use bots to create accounts.

We may limit, suspend or end access immediately if you breach these rules or put the service or other customers at risk. To the extent the law allows, you are responsible for loss we suffer because of such a breach.

7. Kids Safety, Family and parental controls

Content controls, free time for blocked apps and the Family parent device are tools to help you manage what a household's devices can reach through Gow. They work only on devices that use your Gow address and only through DNS. A child, or anyone with access to the device's settings, can switch to other DNS, use a VPN, a different network or an app that does not use DNS filtering. They are not a guarantee of any child's safety, and they do not replace supervision, talking to children about the internet, or the safety tools of the device and apps themselves. You decide who is protected and how, and you are responsible for that decision.

8. Filtering is best effort

Filter lists and category lists are maintained by third parties, and no filter is perfect. Gow may block something you want (a false positive) or miss something harmful (a false negative). Gow does not detect or remove malware already on a device, and it cannot see inside the connections your apps make, so it does not replace antivirus software, a firewall, updates or sensible online habits. We do not promise that a particular site, app, threat or content type will always, or never, be blocked. You can add sites yourself to your "always block" and "never block" lists; sites on the "never block" list also skip the scam check. You can ask us to review a wrongly blocked domain at maletus1204@gmail.com.

9. Availability, support and changes to the service

We work to keep Gow available but do not promise uninterrupted service. Internet services fail sometimes, and we may need maintenance windows. We may improve, change or remove features and update filter lists. If we make a change that materially reduces what you paid for, you may cancel and we will refund the unused part of the current period. Support is by email to maletus1204@gmail.com; we aim to answer within two working days.

10. Privacy and no query logs

We do not keep DNS query logs. Because there is no history, we cannot recover your browsing history, show you what was blocked, or help anyone investigate past lookups. The details, and the limits of that promise, are in the Privacy Policy.

11. Our rights in the service

The Gow software, website, brand and content belong to us or our licensors. You get a personal, non-transferable right to use the service while your subscription is active. Third-party filter lists and open-source software remain under their own licences. If you send us feedback, we may use it to improve the service without owing you anything for it.

12. Liability

12.1 What we never limit

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law. That includes liability for intent or gross negligence, for death or injury to a person, for fraud, and your mandatory rights as a consumer (including the legal remedies for a service that does not match the contract).

12.2 If you are a consumer

We are liable for damage our breach of these terms causes you, as the law of your country provides. To the extent the law allows, we are not liable for loss that was not reasonably foreseeable when you subscribed, and for ordinary negligence our liability for each event is limited to the fees you paid us in the 12 months before it happened.

12.3 If you are a business customer

We are not liable for indirect or consequential loss, loss of profit, revenue, business, contracts, goodwill or data, or for business interruption. Our total liability for all claims in connection with Gow is limited to the fees you paid in the 12 months before the first event giving rise to the claim. The service is provided "as is" and "as available" and, to the extent the law allows, we give no warranty that it is error-free, uninterrupted or fit for a particular purpose.

12.4 Things outside our control

We are not responsible for failures or delays caused by events beyond our reasonable control (for example power or internet outages, attacks on the internet's infrastructure, failures of our providers such as hosting, payment, email or database services, government action, natural disasters), for problems caused by your devices, network, router, software or settings, for content that is reachable or blocked on third-party sites, or for a decision you or anyone else makes based on what Gow does or does not block. Gow is not a substitute for supervision, security software or backups.

12.5 Not every restriction applies everywhere

If a court decides that part of this section cannot apply to you, the rest still does, and the part that cannot apply is replaced by the closest rule the law allows.

13. Suspension and ending the contract

• You may stop using Gow and cancel at any time, and you can delete your account yourself from your dashboard. Deleting your account cancels your subscription and removes your account, devices and settings straight away. We keep payment records as long as tax and accounting law requires.
• We may suspend or end your account for a material breach (for example of section 6), for non-payment, or to protect the service or other customers, normally after warning you unless that would be unsafe. We may end the service altogether with reasonable notice, and we then refund prepaid time you did not use.
• Sections that by their nature should survive ending the contract (for example 11, 12 and 18) do.

14. Business customers and organisations

If you use Gow for your business, section 12.3 applies and you confirm you are not a consumer. Larger or custom deployments arranged through our business contact form are governed by a separate written agreement, which prevails over these terms where they conflict.

15. Changes to these terms

We may update these terms, for example for new features, a change in law or a change in how we work. We tell account holders by email at least 30 days before a material change takes effect, and show the date and version at the top of the page. If you do not agree, you can cancel before the change applies and we refund the unused part of the period you already paid for. If you keep using Gow after the change takes effect, you accept it.

16. Notices and language

We communicate with you by email at the address on your account, so keep it up to date. You can write to us at maletus1204@gmail.com or at Podučiji brig 26, Banja, 20344 Komin (Ploče), Croatia. These terms are written in English. The mandatory consumer law of your country is not affected by the language of these terms.

17. General

These terms, together with the pages they refer to, are the whole agreement between us about Gow. If a provision is invalid, the rest stays in force. If we do not enforce a right straight away, we have not given it up. We may transfer our rights and duties to a successor business and will tell you if we do (you keep your right to cancel). You may not transfer your account without our consent.

18. Governing law, complaints and disputes

These terms are governed by the laws of the Republic of Croatia. If you are a consumer, the mandatory consumer-protection rules of the country where you live still apply to you and are not limited by these terms, and you may bring a claim in the courts of the country where you live. For business customers the competent court is the court with jurisdiction for the registered seat of the obrt.

Complaints. If something is wrong, please write to maletus1204@gmail.com first. We aim to answer your complaint in writing within 15 days, and we keep a record of it. If we cannot resolve it together, you can also turn to a consumer dispute-resolution body or consumer protection authority that is competent in your country. We are willing to take part in out-of-court dispute resolution where we are asked to.

19. Who we are

MALETUS, obrt za prijevoz, vl. Joze Maleta, Podučiji brig 26, Banja, 20344 Komin (Ploče), Croatia. OIB 22984571641, MB 99272679. VAT: HR22984571641. Email: maletus1204@gmail.com. See also our Legal notice.