Cancel, refund and withdraw

This page tells you, in plain words, how to stop paying, how to get your money back, and your legal right to withdraw. It is part of our Terms of Service.

1. Cancel your subscription (any time)

1. Log in and open Plan in your dashboard.
2. Choose Manage billing and cancel there.

Cancelling stops future payments. Your protection keeps working until the end of the period you already paid for. You can also delete your whole account from Account in your dashboard, which cancels the subscription too.

2. Our money-back guarantee

If you are not happy, ask us within 14 days of your first payment for any plan and we will refund that payment in full, no questions asked.

To ask, email maletus1204@gmail.com from the address on your account. We refund to the payment method you used, no later than 14 days after we receive your request. This applies to every plan, monthly or yearly.

3. Your legal right to withdraw (EU consumers)

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving a reason. The 14 days start on the day we conclude the contract with you (the day you subscribe). To use the right, tell us clearly before the 14 days end: by email to maletus1204@gmail.com, by post to MALETUS, obrt za prijevoz, vl. Joze Maleta, Podučiji brig 26, Banja, 20344 Komin (Ploče), Croatia, or with the form below. You may use the form, but you do not have to.

Effects of withdrawal. We reimburse all payments we received from you, without undue delay and no later than 14 days after we learn of your decision to withdraw, using the same means of payment you used, at no cost to you.

The service starts straight away. When you subscribe you ask us to start the service during the withdrawal period. If you withdraw after it has started, the law lets us charge you a proportionate amount for what you received until you told us. We do not charge that amount during the first 14 days after your first payment. You get the full refund.

4. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

5. Problems with the service

If the service does not work as described, write to us first at maletus1204@gmail.com. You keep your statutory rights as a consumer in addition to everything on this page.